By
Dave Trux
So
now that we’re settled into the larger facility that’s right next
door to the old shop, people have been asking how things have been
going since we moved last December. The answer is simple: AMAZING!
Not only did we expand the shop, we expanded our personnel with the
addition of a master technician with 16 years of dealership
experience.
The
feedback we've been getting from a large number of our customers
after they first walk through the front door is “Wow, I really love
the glass window”! The entire wall between the reception area and
the shop is all glass, so now everyone can see directly into the
shop. We chose to go with a glass wall because we want you to see
what’s going on with your vehicle at all times. If I had a nickel
for every time a customer said “I really love the glass windows”,
I’d be a rich man.
Our
customers have also been pleased with the large and comfortable
waiting area, which makes the time go by a little faster. We now have
beverages, free Wi-Fi and a nice big flat screen TV to enjoy. We
consider the shop an extension of our homes and wanted it to be as
clean, warm and comfortable as you would feel if you were in our
house, which this place really is to us.
Our
service technicians are much more comfortable and working even more
efficiently in our new shop. Our entire facility in completely
insulated and the lighting is substantially better, with light
reflecting from the coated floors in the shop. We believe that happy
technicians lead to happy customers.
Mainly,
our customers are really impressed and pleased with the grand scope
of the entire facility. In a sense, the dust has cleared and its full
power ahead with providing the excellent level of customer service
that our customers have grown to enjoy and that we expect to provide.
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